The company's about section on their website reads,
"Billions of hours of beautiful human life are lost each year to terrible but required processes. At AirPaper we're dedicated to helping people spend as much time as possible doing the things they love. We love turning bureaucratic processes into surprisingly pleasant processes we call "AirPapers". Sound too good to be true? Try our Comcast Cancellation process or sign up for one of our processes that are coming soon. We think you'll like working with us."
Unfortunately, Airpaper only applies to Comcast customers looking to cancel their plans. It's pretty pathetic that Comcast's customer service has come to a point where a company like Airpaper has been established to deal with their miserable attempt at customer retention. Hopefully they will eventually offer the service for thee most poorly rated cable company in America, Time Warner Cable.
Comcast recently put data caps on their internet service for customers with [unlimited] plans in nine states. This means that your unlimited internet is no longer unlimited. These states include: Alabama, Arizona, Florida, Georgia, Kentucky, Maine, Mississippi, Tennessee and South Carolina.
Depending on the outrage from this, experts believe Comcast will push this nationwide. For those who are officially fed-up, at least they know they can easily cancel their service now.